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Monday, June 14, 2004

Employee Socializing 

This is an interesting article about the place of communication in KM. It introduces the notion of cost of collaboration:

“…collaboration has a cost, in the form of ever-more meetings and e-mails that serve to bog down employees rather than unleash them.”

“Instead of indiscriminately pursuing greater communication, managers would do well to figure out how to optimize the flow of information among their employees…”


Cross and Parker are renowned for their network analysis approach of collaboration. The main idea is that it’s not enough to encourage communication and collaboration. We need to understand how information (and knowledge) flows within and throughout an organization in order to influence it wisely.

CIO.com, Encourage Employee Socializing
Rob Cross and Andrew Parker

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